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It is our goal for you to be thrilled and proud of your MOO WOODWORKS product. If you are unhappy with your product please send an email to firstname.lastname@example.org within 30 days of receipt to initiate your return. Let us know the reason for the return and it there is anything we can do to make it right. If you want to proceed with your return carefully protect/wrap, package, send via insured mail to MOO WOODWORKS, PO Box 12455, Denver, CO 80250 and we will refund your original form of payment (minus shipping).